Email Etiquette &
Productivity Tools Training
This half-day, beginner-friendly course is designed to help you build confidence with professional email communication and Microsoft Outlook. Learn how to write clear, polite, and effective emails, avoid common mistakes, and use Outlook tools to stay organized.
Date & Time
Dates vary
Time: 9am – 12pm
Location
MBA Erie Office
2171 West 38th Street
Erie, PA 16508
Pricing
$145 for members/$210 for non-members
Skill Level
Beginner
Prerequisites
Basic computer skills, i.e. opening, saving, and sending email
Materials Required
None–computers are provided in our training lab
Who should take these courses?
This email and Outlook essentials class is ideal professional development for:
- Entry-level employees
- Business professionals
- Project Managers
- Administrative Assistants
…or anyone else who should know how to use email effectively and professionally.
Course Structure
The class is presented in a structured, hands-on format in the MBA computer lab, ensuring participants fully understand how to use Microsoft Outlook to elevate their email etiquette and productivity.
Course Highlights
The class covers the following topics:
- The Role of Email in the Workplace
- Professional Email Structure
- Tone, Grammar, and Clarity
- Common Mistakes and How to Avoid Them
- Time-Saving Tools
- Folders vs. Rules vs. Focused Inbox
- Calendar and Scheduling Basics
- Outlook Overview and Navigation Tips
- Email Management
- Using AI Tools like Chat GPT and Copilot
- Email Security Basics
Course Instructor
Meet Casey Naylon! A longstanding member of the MBA team, Casey is a highly experienced computer trainer and certified Microsoft Excel expert with years of expertise in the technology training industry. With a passion for sharing knowledge and helping others harness the power of technology, she has become a sought-after trainer and implementation consultant for Microsoft 365 products.
Additional Training Courses
Check out our full course catalog to learn more about all the training we offer to help your business succeed.
Customized Onsite Training
We can bring any one of our courses to you–in person or online–or design a new course to meet your organization’s professional development needs.
Join the MBA
Membership allows you to access training at exclusive prices and make the most of your new knowledge by implementing it alongside our other offerings.
Questions?
If you have questions about MBA training or can’t find the course you’re looking for, get in touch with us by filling out the form.